Hi Adele
Gambling Therapy is a small charity with very limited funding therefore we simply do not have the staff available to deliver the kind of support you are referring to. In addition to this, the forums are predominantly peer led, they are a place for our online therapeutic community to support each other with minimal intervention from us as that is what our groups and helpline are for.
When Velvet chooses to support people in the F&F forum she does so in her own time and has often expressed a wish for the people using that forum to be more proactive in their support of each other which would allow her to take a step back.
The forums are YOUR space to share and support each other and you are free to engage in them as much or as little as you like, they will be what you make of them.
Kind Regards
Janey