Originally posted by finding_Laura
stopping by to share in a cuppa and catch up …
Good evening, and to use the words of Laura just "stopping by to share in a cuppa and catch up".
However, I am having my morning coffee in the evening and at Mickey D’s so that I can use their Internet connection due to a disruption of service at home. Not a big problem but an annoying one just the same. And sense I do not have a Happy Valentine story to share, unless I dig one up from the past, I will just tell my technical story of woe. (Just the same I hope many others are enjoying this day of celebrating the love of a significant other .)
An introductory ISP contract with the company also supplying by phone service was up, so instead of just allowing the cost to increase without any better benefits, I thought I would upgrade to get another year’s saving. No problem, just had to place the order, and a few switches would be turned on and I would have faster connections at a cheaper cost. Wrong. It turned out I would need a replacement modem and a technician would have to flip a switch on the line pole outside my place, and I still was awaiting delivery of the new equipment (the order for service and the equipment shipped on January 29) still not a problem. Wrong. When the lineman showed up he had to run a new line from the pole to the house to replace an outdated one, one that would give me "better" phone too, why ??. During this time I would loose phone service for a few minutes and then would be able to set up my new equipment; that is after it was finally delivered later on. In the meantime my old Internet service was disconnected.
Well, after the lineman did his job, I not only had no equipment as yet to connect, I also had no phone service. The lineman checked out every thing he did and his gauges showed that there was no problem with the new line , that the problem had to be on my end — it was just a condense. Even when I pointed out to him that he was in the junction box marked A and not the ground floor, he said it made no difference that the same line went to both. And then to add to the delay, he could not come inside to check out the service at my phone plugs, I had to call and place another service call — with the same company. Fortunately the other service call was able to be completed today so my only problem was that I was without phone and Internet service for one other day. But unfortunately I had no way to make the call; it is absolute insulting that the instructions for requesting help with phone and Internet problems tells you to "CALL a certain number when your phone is out, and to "LOG ON" to a web site when you have no Internet service. So I had to go to a neighbor’s to make the call, and after being on a fairly long time with the automatic answering and voice mail robot and pressing a serious of buttons, I was placed on hold to wait for the next available representative who I had to repeat all the information I gave to the computer.
The other serviceman came as scheduled and found the problem, and it was not on my end either, it was on the connection that was mistakenly made to my upstairs neighbor and not to me, the first installer messed up like I knew he did. Again no problem, just another delay. Wrong.
When I proceeded to hook up my new modem it did not activate, I went through all the trouble shooting procedures a few times and then called the help line — going through the same long wait and a couple of transfers; and having to listen to the god awful music and continued suggestions that I go on line to the FAQ to correct the problem myself. This time it turned out that the sales rep listed the wrong service, although I received confirmation for the right service, and I had to reorder the right service; thankfully the equipment that I had received was good for both types. And that this would call for another lineman’s to come out and make another connection and then for me to go through installing my modem again. And that this new service, one for a service that I already ordered but was messed up somehow, would only take 3 or 4 days to complete. Wrong.
This time it was me saying wrong, asking for a supervision and waiting for them to be reached, and then repeating all the information, and in my resorting to playing my sympathy card about me and my daughter being in different countries and the only connection we had was the Internet, I am able to "expect" the service to be completed tomorrow.
Well my coffee is finished, I posted my pledge not to gamble during this aggravation during an earlier visit here, and I am back from a doctor’s appointment where she had a look at my heart , well actually for a check-up for a change in my blood pressure medicine, and not for a broken heart. But I do find it ironic that I was with a woman for an affair of the heart on Valentine’s Day after all. lol.
God’s speed, preying that this connection is always open without any difficulties. (And knowing if the connection was ever broken, it would be from my end, and quite easy to correct if I so choose)
LarryThanks to my Higher Power, My 3G’s – God, GA, and GT, "Day Two Is Another Day Behind" and with the help from all , I will continue to remain gambling free.