It would be really helpful if the open chat was easier to find. I only found it because someone posted (p?) to go to the (closed) helpline!
The few times I have been able to log in, sadly, I find no one there. When I was “new” the open chat was a life line. Not quite sure where I would be now if the people were not there to help me. I used to hang out there looking for new bees too. A little step 12 as it were.
