Hi Dale,
I know this is frustrating …
Maybe you can check your Profile settings. That is where you tell the system your Time Zone, Language and User Type (and other information).
I just posted a thread entitled “Getting In To Support Groups” that might help you with this.
If that doesn’t work, say so on your thread, and perhaps email the site about it.
Hang in there … it will be worth it once you are able to get in to the groups.
Once your profile is set up properly, you can also access the Live Advice Helpline. It is a One to One chat (not a group) with a GT Facilitator. I don’t think there are set times that it is open.
If you click on Helpline, you will see if the Live Advice Helpline is open. Click on “Join” if it’s open. You may have to wait a bit “in queue” if someone else is receiving therapy, but it will let you know if you are next (position 1) or how many are in front of you.
I hope something here helps you to get in to the Support Groups. Please keep posting ….
Adele